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var(--border);background:var(--surface);border-radius:6px;place-items:center;width:30px;height:30px;display:none}.conversation-identity{align-items:center;gap:11px;min-width:0;display:flex}.header-customer-avatar{width:40px;height:40px;color:var(--brand-strong);background:#e7f4ff;border:1px solid #b9ddf6;border-radius:10px;flex:none;place-items:center;display:grid}.conversation-identity>div{gap:3px;min-width:0;display:grid}.conversation-title-row{align-items:center;gap:6px;min-width:0;display:flex}.conversation-title-row strong{text-overflow:ellipsis;white-space:nowrap;max-width:190px;font-size:14px;overflow:hidden}.platform-chip,.score-chip{border-radius:4px;flex:none;padding:2px 5px;font-size:9px;font-weight:650}.platform-chip{color:var(--brand-strong);background:var(--brand-soft)}.score-chip{color:#a86a12;background:#fff1d2}.conversation-identity small{color:var(--text-tertiary);text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.conversation-identity p{min-width:0;color:var(--text-secondary);text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:4px;margin:0;font-size:10px;display:flex;overflow:hidden}.conversation-facts{background:#f8fcff;border:1px solid #dceaf4;border-radius:7px;grid-template-columns:repeat(4,minmax(68px,auto));gap:0;margin:0;display:grid}.conversation-facts div{border-left:1px solid #e3eef6;gap:3px;min-width:0;padding:8px 12px;display:grid}.conversation-facts div:first-child{border-left:0}.conversation-facts dt{color:var(--text-tertiary);font-size:8px}.conversation-facts dd{max-width:110px;color:var(--text-primary);text-overflow:ellipsis;white-space:nowrap;font-variant-numeric:tabular-nums;margin:0;font-size:10px;overflow:hidden}.message-timeline{flex-direction:column;flex:1;gap:14px;padding:18px 28px 30px;display:flex}.timeline-day{justify-content:center;align-items:center;margin:5px 0 10px;display:flex}.timeline-day span{color:var(--text-tertiary);background:#fff;border:1px solid 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time{color:var(--text-tertiary);font-variant-numeric:tabular-nums;align-items:center;gap:3px;font-size:8px;display:inline-flex}.message-human_agent .message-meta,.message-ai_agent .message-meta,.message-robot .message-meta{justify-content:flex-end}.message-bubble{color:#294960;background:var(--surface);border:1px solid #d8e8f3;border-radius:3px 10px 10px;min-width:44px;padding:10px 12px;box-shadow:0 4px 12px #2470a90f}.message-human_agent .message-bubble{background:#eaf5ff;border-color:#bcdcf4;border-radius:10px 3px 10px 10px}.message-ai_agent .message-bubble,.message-robot .message-bubble{background:#fff7e9;border-color:#f0d9b7;border-radius:10px 3px 10px 10px}.message-bubble p{overflow-wrap:anywhere;white-space:pre-wrap;margin:0;font-size:12px;line-height:1.65}.message-type{color:var(--brand-strong);background:#2387e51a;border-radius:3px;margin-bottom:4px;padding:1px 4px;font-size:8px;display:inline-block}.system-message{text-align:center;justify-content:center;align-items:center;margin:2px auto;display:flex}.system-event{color:#708da3;background:#ffffffd1;border:1px solid #dce9f2;border-radius:999px;align-items:center;gap:6px;max-width:min(86%,680px);padding:5px 10px;font-size:9px;display:inline-flex}.system-event span{overflow-wrap:anywhere}.system-event time{white-space:nowrap;font-variant-numeric:tabular-nums;flex:none}.focus-message{background:#fff3cf;border-radius:6px;box-shadow:0 0 0 6px #fff3cf}.chat-state{min-height:100%;color:var(--text-secondary);text-align:center;place-content:center;justify-items:center;padding:28px;display:grid}.chat-state>span{width:40px;height:40px;color:var(--brand);background:var(--brand-soft);border-radius:50%;place-items:center;margin-bottom:10px;display:grid}.chat-state strong{font-size:12px}.chat-state p{max-width:260px;color:var(--text-tertiary);margin:5px 0 0;font-size:10px;line-height:1.5}.load-more{border:1px solid var(--border);width:calc(100% - 24px);min-height:31px;color:var(--text-secondary);background:var(--surface);cursor:pointer;border-radius:6px;justify-content:center;align-items:center;gap:6px;margin:10px 12px;font-size:10px;display:flex}.load-more:hover:not(:disabled){color:var(--brand-strong);border-color:var(--border-strong)}.load-more:disabled{cursor:default;opacity:.55}@media (width<=1450px){.chat-filter-bar{grid-template-columns:minmax(135px,1fr) minmax(115px,.85fr) 104px 104px minmax(145px,1.1fr) minmax(112px,.8fr) auto;gap:8px}}@media (width<=1100px){.chat-filter-bar{grid-template-columns:1fr 1fr 1fr}.chat-keyword-field{grid-column:span 2}.chat-filter-bar .filter-actions{grid-column:1/-1}.chat-split{grid-template-columns:minmax(280px,42%) minmax(0,1fr)}.conversation-facts div{padding:8px}.conversation-facts dd{max-width:82px}}@media (width<=800px){.chat-filter-bar{grid-template-columns:1fr 1fr}.chat-keyword-field,.chat-filter-bar .filter-actions{grid-column:1/-1}.chat-result-toolbar{flex-direction:column;align-items:flex-start;padding:9px 0}.chat-result-toolbar>div:last-child{flex-wrap:wrap}.chat-split{height:calc(100vh - 345px);min-height:450px;display:block}.conversation-pane{border-right:0;height:100%}.timeline-pane{height:100%;display:none}.chat-split.has-conversation .conversation-pane{display:none}.chat-split.has-conversation .timeline-pane{display:flex}.chat-back-button{display:grid}.conversation-header{grid-template-columns:30px minmax(0,1fr);min-height:86px;padding:11px 12px}.conversation-facts{display:none}.header-customer-avatar{width:34px;height:34px}.conversation-title-row strong{max-width:145px}.message-timeline{padding:14px 12px 22px}.message-row,.message-human_agent,.message-ai_agent,.message-robot{gap:7px;max-width:92%;display:flex}.message-human_agent,.message-ai_agent,.message-robot{flex-direction:row-reverse;align-self:flex-end;margin-left:auto}.message-avatar{width:28px;height:28px}.message-meta>span{display:none}}.field-control{min-width:0;display:block;position:relative}.field-label{z-index:1;color:var(--text-secondary);pointer-events:none;font-size:9px;line-height:1;position:absolute;top:6px;left:10px}.select-trigger,.date-trigger{border:1px solid var(--border);width:100%;min-width:0;height:46px;color:var(--text-primary);background:var(--surface);text-align:left;cursor:pointer;border-radius:6px;justify-content:space-between;align-items:center;gap:8px;padding:14px 10px 0;font-size:12px;transition:border-color .12s,box-shadow .12s,background .12s;display:flex}.select-trigger:hover,.date-trigger:hover,.select-trigger[data-state=open],.date-trigger[data-state=open]{background:#fff;border-color:#9dc9e9}.select-trigger[data-state=open],.date-trigger[data-state=open]{box-shadow:0 0 0 3px #2387e51f}.select-trigger:focus-visible,.date-trigger:focus-visible{outline-offset:2px;outline:2px solid #2387e56b}.select-trigger[data-disabled]{cursor:not-allowed;opacity:.52}.select-trigger-icon{color:var(--text-tertiary);flex:none;transition:transform .15s;display:grid}.select-trigger[data-state=open] .select-trigger-icon{transform:rotate(180deg)}.date-trigger svg{color:var(--text-tertiary);flex:none}.select-content,.date-popover{z-index:50;border:1px solid var(--border-strong);background:#fffffffa;border-radius:8px;animation:.13s ease-out control-popover-in;box-shadow:0 18px 38px #2470a92b,0 3px 10px #2470a914}.select-content{width:var(--radix-select-trigger-width);max-height:min(320px, var(--radix-select-content-available-height));overflow:hidden}.select-viewport{padding:5px}.select-item{min-height:32px;color:var(--text-primary);cursor:default;-webkit-user-select:none;user-select:none;border-radius:5px;outline:none;align-items:center;padding:6px 9px 6px 31px;font-size:12px;line-height:1.45;display:flex;position:relative}.select-item[data-highlighted]{color:var(--brand-strong);background:#edf7ff}.select-item[data-state=checked]{color:var(--brand-strong);background:var(--brand-soft);font-weight:650}.select-item[data-disabled]{color:var(--text-tertiary);opacity:.56;pointer-events:none}.select-item-indicator{width:15px;color:var(--brand);place-items:center;display:grid;position:absolute;left:9px}.date-popover{width:292px;padding:12px}.rdp-root{--rdp-accent-color:var(--brand);--rdp-accent-background-color:var(--brand-soft);color:var(--text-primary);margin:0;font-size:12px;position:relative}.rdp-months,.rdp-month{max-width:100%}.rdp-month_caption{align-items:center;height:34px;padding:0 38px;display:flex}.rdp-caption_label{margin:auto;font-size:12px;font-weight:700}.rdp-nav{pointer-events:none;justify-content:space-between;display:flex;position:absolute;top:12px;left:12px;right:12px}.rdp-button_previous,.rdp-button_next{width:30px;height:30px;color:var(--text-secondary);pointer-events:auto;cursor:pointer;background:0 0;border:0;border-radius:6px;place-items:center;padding:0;display:grid}.rdp-button_previous:hover,.rdp-button_next:hover{color:var(--brand-strong);background:var(--brand-soft)}.rdp-month_grid{border-collapse:collapse;table-layout:fixed;width:100%}.rdp-weekday{height:30px;color:var(--text-tertiary);text-align:center;font-size:10px;font-weight:600}.rdp-day{text-align:center;width:36px;height:34px;padding:1px}.rdp-day_button{width:32px;height:30px;color:inherit;cursor:pointer;background:0 0;border:1px solid #0000;border-radius:6px;padding:0;font-size:11px}.rdp-day_button:hover{color:var(--brand-strong);background:#edf7ff}.rdp-selected .rdp-day_button{border-color:var(--brand);color:#fff;background:var(--brand);font-weight:700}.rdp-today:not(.rdp-selected) .rdp-day_button{color:var(--brand-strong);background:var(--brand-soft);border-color:#a9cde7;font-weight:700}.rdp-outside{color:#abc0cf}.rdp-disabled{color:#c6d4de;opacity:.6}.date-popover-footer{border-top:1px solid var(--border);color:var(--text-tertiary);justify-content:space-between;align-items:center;margin-top:8px;padding-top:10px;font-size:10px;display:flex}.date-popover-footer button{height:27px;color:var(--brand-strong);background:var(--brand-soft);cursor:pointer;border:0;border-radius:5px;padding:0 9px;font-size:11px;font-weight:650}.date-popover-footer button:hover{background:#d8ecfb}@keyframes control-popover-in{0%{opacity:0;transform:translateY(-3px)}to{opacity:1;transform:translateY(0)}}@media (width<=420px){.date-popover{width:min(292px,100vw - 20px)}}